MAKE A REQUEST FOR ONLINE TECHNICAL SUPPORT FOR BUSINESS COMPUTERS & NETWORKS
Company Name
Contact Name
Contact Phone Number
Contact Email Address
Company Address
State
zip
MAKE A REQUEST FOR REMOTE ACCESS ONLINE TECHNICAL SUPPORT TO SOLVE A NETWORK OR COMPUTER PROBLEM
One of our specialized IT technicians will logon to your computer by using remote access software. They will locate, evaluate, find a solution, and repair the problem that is occuring on your system. During this process, a representative of your company must be available to communicate with the ITCRS Support Technician (either by phone or on live chat). Your company's representative will be provided with a URL address to download the remote access software. They must also be available to provide a user login ID and password to the ITCRS Support Technician.
There is a minimum deposit required of $100 before service can begin. This covers up to one hour of service.
To make your deposit payment, please have your credit or bank debt card ready. Information required will be the card holder's name, card billing address, card number, expiration date, and CVV number on back of card.
If the problem requires more than one hour to resolve, a rate of $125 per hour will be incurred. You will be notified by the Integrity Support Systems Technician if this is the case, and given an estimate of the additional time needed to complete the repair. An approval will be required before the technician can continue the online repair.. Please note that billable time only occurs when the technician is logged in, and online with your computer. No fees are charged when the technician is offline. Upon the completion and resolution of the problem, any additional time that was incurred in excess of the deposit will be charged to your card, and payment will be processed.
In some cases, not all problems can be solved online by a remote access technician. This can occur when a hardware device has gone bad and needs to be replaced, or a complex network problem that requires onsite diagnostics such as with routers or cabling. If this is the case, Integrity Support Systems can provide you with a affiliate certified network technician to come to your location and repair the problem.
Money Back No Charge Policy: If the technician is not able to solve the problem on your computer, your deposit will be refunded and no charges will be incurred.
This problem is urgent and we need online support as soon as possible.
This problem is not urgent but we would like to schedule a time for online support.
Date
Time
(e.g 1:30 PM)
$
No Deposit is Required at This Time.
Enter a brief description of the problem you are having. Be sure to include any specific details regarding the behavior of the problem.
Identify specific hardware, software/vendor applications, versions, platforms, that are experiencing a technical problem. Identify any specific error messages, hardware or device failures, security breaches, virus infestations that you have knowledge of.
or click on reset to clear settings and start over.
After you submit your request, an ITCRS Support Technician will contact you.
