|
ABOUT US
INTEGRITY SUPPORT SYSTEMS
A Division of IT Career Resources, Inc.
Integrity Support Systems was established
in 2004. We are a full service, state-of-the-art information technology company
providing computer services to businesses.
OUR VISION
Computer technology has become
an intricate part today's society, and it integrates all sectors of business and
industry as well as the home computer environment. Our goal is to become the industry leader in providing an efficient,
effective, and economical online technical support service for
business computer users.
|
 |
|
Integrity Support Systems specializes in remote access online technical support for
all types business computer systems and network environments.
We maintain a staff of Certified Technical Support Specialists that possess
a diversity of computer skills, knowledge, and expertise. Their primary function
is to provide consulting and online support assistance to computer users, and to
promptly solve or repair any type of problem that is occurring on a
computer or network.
OUR ETHICS
Integrity Support Systems is a service based
company, and our highest priority is our customers. Our services are based on a
foundation of professionalism, quality, trust, and customer satisfaction. We
operate under a strict code of professional ethics. If our technicians cannot
solve or repair a problem that is occurring on a customer's computer, then we offer a Money Back Guarantee - No Charge Policy.
Integrity Support Systems understands that computers are essential to most businesses, and that rely on their computers to perform many important functions. Therefore, it is our policy to respond promptly when contacted for support, and to solve any problems in an efficient, effective manner.
INTEGRITY SUPPORT SYSTEMS TECHNICIAN'S CODE OF ETHICS AND OPERATING PROCEDURES:
| Integrity Support Systems Technicians are required to supply their name and contact information. |
| Integrity Support Systems Technicians are required to communicate with customers using a high standard of professionalism, they must acquire an approval from the customer to access their computer, and they must make their repairs in a prompt, efficient manner. |
| Integrity Support Systems Technicians are required to record and log their customer access session. |
| Integrity Support Systems Technicians are required to notify the customer when their computer is being remotely accessed. |
| Integrity Support Systems Technicians must notify the customer if a repair session is going to take more then one hour to complete.
|
| During the access of a customer’s computer, all repair and tune-up actives must be visible on the customer’s monitor screen. |
| All data and information on a customer’s computer must be kept strictly confidential. Integrity Support Systems technicians are not allowed to remove, copy, use, or expose any data or information on a customer’s computer. |
| Integrity Support Systems Technicians must remove or disable the remote access login software from the customer's computer upon completion of the repair or tune-up session. |
| Integrity Support Systems Technicians must acquire a verification from the customer that the problem on their computer has been solved. |
You can contact us directly toll free at 1-800-220-2188 or just
click on our  Live Chat icon.
Also, we invite your
emails should you have any questions about our services,
or need to report an urgent computer issue.
|
